FAQ

Frequently asked questions

Simply click on any of the questions below to discover answers to the most commonly asked inquiries. If you’re unable to find the information you’re seeking, feel free to reach out to us via email or phone.

Questions about the product

Who can benefit from TYR?

TYR is specifically designed for people with mild to moderate hearing loss. One of the remarkable advantages of TYR is its accessibility without the need for a hearing clinic or hearing testing. Regain improved hearing directly, bypassing lengthy waiting periods and fittings. TYR is perfect if you’re for example are seeking amplified hearing in specific scenarios. Whether TYR is your first hearing device or you’re dissatisfied with your current one, it’s an excellent choice for mild to moderate hearing loss. Conveniently hang it around your neck and activate it with a simple push of a button – hearing enhancement couldn’t be more effortless. Moreover, TYR can serve as a valuable complement to your existing hearing aids – for instance, during digital meetings or TV watching. Even if you generally hear well, situations like family gatherings, lectures, or online conferences may arise where you desire better hearing – and TYR is here to help.

What is the range of TYR?

The range of the TYR hearing amplifier varies based on the room and surrounding sound environment and conditions. In program two, TYR offers a range of approximately 15-20 meters. This impressive range makes TYR an excellent alternative to audio induction loop or conference microphones, as it effectively covers large spaces without compromise.

I have severe hearing loss, can TYR help me?

TYR is primarily intended for people with mild to moderate hearing loss. If you have an audiogram, feel free to share it with us. We’ll be happy to check if TYR could still provide benefits for your hearing needs.

Can TYR be used with my hearing aid?

No, TYR cannot be used in conjunction with your hearing aid. To use TYR, remove your hearing aid and wear the TYR hearing amplifier to enhance your hearing experience.

During which situations is TYR intended to be used?

TYR is perfect for one-on-one conversations, enjoying television programs, attending lectures in larger spaces, and participating in family dinners or restaurant outings where background noise can be challenging. With its various program options, TYR is like having a companion around your neck (or attached with clips to your clothing) that allows you to hear what you want – when you want.

Will I hear my own voice while using TYR?

Yes, like with any hearing device, sound, including your own voice, will be amplified. If you’re new to using hearing devices, it might take some time to get used to. Hearing devices feature microphones that capture sound, which means that hearing your own voice is a common experience whatever device you’re using. However, the sound from a microphone might not match the way your voice naturally sounds.

I have difficulties when dining in restaurants due to background noise. Can TYR assist in reducing background noise and loud voices?

Absolutely! TYR has you covered. Program three is specifically designed to tackle noisy environments and help you enjoy conversations even in places with disruptive background noise.

Can I use my personal headphones or earbuds with TYR?

No. TYR’s performance is optimized with the provided headphones, which are calibrated to the product. Therefore, use only the headphones included with TYR. If you need replacements, you can purchase new TYR headphones for seamless compatibility. Feel free to reach out to us if you need any other version of headphones and we’ll get back to you.

I am a hearing aid user. Why do I hear a broader range of sounds with TYR compared to my hearing aids?

TYR’s advanced technology enables it to capture sounds from a greater distance than traditional hearing devices. This capability allows you to perceive a wider range of sounds that not being as audible with your regular hearing aids.

I think I hear my own voice too much, what can I do?

At first, you may find that your own voice is very clear, but this tends to become familiar over time. Just like with any hearing aid, hearing your own voice is normal, as these devices include a microphone that captures all sounds, including your voice. Many users discover that the included open earplugs with the hearing amplifier reduce the perception of their own voice.

How long can I wear my TYR hearing amplifier?

If you’re new to using hearing devices, it’s a good idea to give yourself time to adapt to the new sounds. Begin by wearing TYR for around two hours at a stretch, gradually increasing the duration as you get accustomed to the product.

I have hearing loss in one ear only. Can I still use TYR?

Absolutely, you can certainly use TYR with just one earphone.

Can I listen to music while using TYR?

Yes, you can enjoy music while using TYR.

Do I need to buy any TYR accessories to watch TV?

No, you don’t need any additional accessories to watch TV with TYR. Thanks to TYR’s ability to pick up sound over longer distances, you can enjoy watching TV without any extra equipment. Plus, you have the convenience of controlling your own sound level using TYR, which can be especially helpful if you’re watching TV with someone who doesn’t have hearing loss or if you want to be considerate of your neighbors.

If I am in a room where the distance to the speaker is large, do I need to use another accessory for TYR, such as an extra microphone on the speaker?

No, you don’t need any additional accessories. TYR is designed to pick up sound at longer distances – program two is specifically tailored for such situations.

Does someone else have to wear TYR if we want to talk while driving?

No, regardless of the occasion or environment, it is enough that the person who needs to amplify their hearing has TYR around their neck. We designed TYR to make hearing easier – simply hang it around your neck and you won’t have to worry about anything else to hear properly.

Does TYR need to be on the table when we have a dinner with several people?

No, with our TYR hearing amplifier, you only need to wear it on the front of your body.

What if I want to change the size of the earplugs?

TYR comes both with open and closed earplugs in three different sizes: small, medium, and large. To switch between these types, simply detach the earplugs from the headphones and replace them with the type and size that suits you best. For a step-by-step guide on how to change the earplugs, you can watch our helpful video here.

I have problems with eczema in my ear canal, are there open earplugs for the headphones?

Yes, there are open earplugs that are breathable and work particularly well if you have eczema.

What is the difference between the different types of headphone plugs?

TYR includes both closed and open earplugs. Closed plugs are sealed without ventilation, while the open plugs are designed with perforations for air circulation. Opting for open earplugs with these perforations might help reduce the perception of your own voice. Open earplugs can be especially beneficial for those with ear canal eczema. On the other hand, closed earplugs are suitable for noisy settings like restaurants with significant background noise.

With your purchase of TYR, you receive both types of earplugs to choose from.

There is ”churning” when I use TYR, how can I get rid of it?

Churning can occur for several reasons.

  • The earplugs are too big or too small – try replacing them with a better sized earplug for your ear.
  • In some cases, open earplugs can cause churning. Try switching to closed earplugs.

I have a pacemaker. Can I use the TYR hearing amplifier?

Certainly! However, for your safety, we advise against using the included necklace with magnets. If you have a pacemaker, it’s recommended that you attach the hearing amplifier using the clip, at the back of TYR, to secure it to your clothing instead.

I'm feeling tactile sensations from TYR. Why is this happening and what can I do about it?

All hearing devices contain a microphone which means tactile noises can occur. To reduce these sensations with TYR, we suggest using the clip on the back of the device to attach it to your clothing instead of using the necklace. This should help minimize the tactile noise and improve your overall experience.

Where can I buy the product?

At this point, our webshop is only sending orders to Sweden or Ireland. Please, reach out to us if you’re interested in the product and we’ll see what we can do. Send us an email to info@ondemove.se or call +46 35 777 18 01.

In Sweden the hearing amplifier is available at several pharmacys.

How to use TYR

Can I use TYR to answer my phone calls?

Absolutely! You can easily answer calls with TYR using the speakerphone mode, which works seamlessly. Alternatively, you can also engage in phone conversations without the speakerphone mode. Just flip your phone upside down, ensuring that the phone’s speaker faces TYR. Then speak into the phone’s microphone as you normally would. This way, you can comfortably handle your phone calls while enjoying the benefits of TYR’s amplified hearing experience.

Why is the blue LED flashing faster and faster?

The flashing blue LED indicates that the battery needs to be charged. The faster the LED flashes, the less battery is left and it’s time for a recharge.

How long does the battery last?

Once fully charged, the battery provides approximately 40-50 hours of usage, depending on usage. The battery is rechargeable and designed to last around 10 years.

Can I purchase additional earplugs?

Certainly! You can order supplementary earplugs, available in a set of three sizes: small (S), medium (M), and large (L).

Why is there no power adapter included with the USB cable?

Det ingår ingen stickkontakt/nätadapter av miljöskäl.  Många har redan en nätadapter hemma eftersom dessa används till många olika produkter idag. Oftast funkar till exempel nätadaptern som du använder för att ladda din mobiltelefon. Om du inte har en nätadapter hemma kan du ladda TYR direkt via din dator utan att använda stickkontakt. Observera att endast CE-märkta nätadaptrar får användas vid laddning av hörselförstärkaren.

Du kan köpa nätadapter från oss som tillbehör om du inte har någon hemma.

To align with environmental considerations, we have not included a power adapter. Many individuals already possess an AC adapter at home, given their prevalent use across various products nowadays. For instance, the power adapter you use to charge your mobile phone is generally compatible with TYR. If you lack an AC adapter, you can conveniently charge TYR using your computer without necessitating a plug. It’s important to use only CE labelled power adapters for charging the hearing amplifier.

If you don’t have a power adapter at home, you have the option to purchase one from us.

The sound does not work?

First, ensure that TYR is powered on (using the small button on the left side of TYR).
Next, make sure the headphone cable is securely inserted into the top of TYR.
Check the volume level to ensure it’s appropriately set.

If you’re still encountering difficulties, don’t hesitate to get in touch with us.

Is it possible to charge TYR every day?

Yes, but the battery in TYR provides around 40-50 hours of use. You can charge the battery even if it’s not fully depleted, although charging it too frequently without allowing it to discharge may slightly affect its overall lifespan.

Can I easily identify which program I'm using?

Absolutely! While the TYR hearing amplifier doesn’t have a visual display, it’s designed for your convenience. To determine the program you’re on, simply press the program button. The number of beeps will indicate your current program selection:

  • One beep = program one
  • Two beeps = program two
  • Three beeps = program three

This user-friendly system ensures that you’re always aware of the program you’ve selected, regardless of visual limitations.

What is the range of the TYR hearing amplifier?

The range of the TYR hearing amplifier depends on the room and sound environment. It has a range of about 15-20 meters in program two. It is because of the long range that the TYR hearing amplifier can replace the need for teleloop or conference microphones.

Can I use TYR during a flight?

Absolutely! You can confidently use TYR during a flight without any worries as there isn’t any radio component in TYR. Feel free to enjoy amplified hearing throughout your journey.

Got questions?

Call us or fill out the form with your question and we will get back to you as quickly as possible.

 

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Weekdays, 08:00 to 16:00 – we’re all ears!

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